T's and C's

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The contract shall be governed by English Law.  These terms shall form the basis of the contract between the seller and the buyer in relation to the sale of goods and/or services, to the exclusion of all other terms and conditions including the buyers standard conditions of purchase, or any conditions which the buyer may purport to apply under any purchase or confirmation of order or any other document.

All goods and/or services shall be deemed to be an offer by the buyer to purchase goods and/or services from the seller pursuant to these terms.

Acceptance of delivery of the goods, in-store or otherwise, or the commencement of the services shall be deemed to be conclusive evidence of acceptance of our terms and conditions. These terms represent the whole of the agreement between the seller and the buyer. They supersede any conditions previously issued.

1.1) Prices

All prices are displayed and quoted in pounds sterling. Unless otherwise stated all prices include VAT. Quotations are valid for 30 days.

1.2) Cancellations/Returns

Our cancellations policy is as per the Consumer Contracts Regulations Act 2013.

Once an order for made-to-measure goods (tailor-made) has started to be manufactured it cannot be changed or cancelled for any reason whatsoever.

Made to measure goods we supply include, but are not limited to, picture frames, mounts, boards and glass.  Made to measure goods cannot be returned for a refund unless they are unfit for purpose or not as described.

We can only accept returned goods by prior arrangement. Returned stock lines will be subject to a minimum restocking charge of 20% of the current price, plus the cost of the postage.

1.3) Changes to Orders

Any changes will potentially result in the collection date being 7 days from this new changed order.

1.4) Order Processing Timescales

If you need your order more urgently please email or call us 01522 542727 to discuss, and we will do everything possible to meet your requirements.

The 7-day order processing are defined as the time between your order being placed or acknowledged by our confirmation email, and paid for, and the date on which we dispatch your order.

The order processing time varies depending on the size of your order and general demand. Timescales are not guaranteed, but we always endeavour to process your order, as fast as possible.

Please note that if you are ordering past 12pm, your order may not start to be processed until the next working day. Our framing workshop is open Monday to Saturday, they are our working days.

1.5) Timescales

Every effort will be made to meet the estimated timescales for a given order timescale, these are not guaranteed. We accept no liability or consequential loss for either delays to or non-delivery of your order.  Delayed delivery shall not be grounds for rejecting goods or terminating the contract.

 

1.6) Liability

You acknowledge and agree that we are only willing to provide our products and framing services if you agree that our liability is limited. For our liability for artwork or items left for framing, please see glossary of terms below.

We will not, under any circumstances be liable for any consequential loss as a result of the incorrect supply, late delivery, accidental misrepresentation or any other reason whatsoever whether avoidable or not.

We have worked hard to ensure our website and specifications are up to date, however the risk of error remains; where we do identify a mistake, or it is brought to our attention we will rectify it as soon as possible.

Colours of frames, mouldings and mounts viewed via in-store or via our website may appear different shades on different monitors, tablets, phones and laptops. 

In addition, as the mouldings and mounts are made from natural materials, inherent disparities in colour and grain pattern are at times unavoidable.

These natural variations can occur, equally with any manufacturing processes, from batch to batch. Despite our best efforts, we cannot always guarantee an exact match to products from previous orders or with any in-store samples.

1.7) Payment and Interest

All orders must be paid for in full before they can be collected or dispatched.

Where a credit account has been agreed, payment of the price and the VAT shall be due within the agreed terms of the invoice, unless otherwise agreed in writing.

We reserve the right to charge interest on overdue invoices which shall accrue from the date the payment becomes due, calculated on a daily basis until the date of the payment at the rate of 5% per annum above the Bank of England base rate from time to time in-force. Such interest shall accrue after and, as well as before any judgement.

The buyer shall pay all accounts in full and not exercise any right of set-off or counter claim against invoices submitted by the seller.

1.8) Title and Risk

Risk shall pass on either collection from our premises or the delivery of the goods to the buyer's address.

Notwithstanding the earlier passing of risk, title in the goods shall remain with the seller and shall not pass to the buyer until the amount due under the invoice for them (including interest and costs) has been paid in full.

1.9) Collection

We ask that completed orders are collected within 2 months.  Upon collection the buyer shall inspect and examine the goods/services supplied.

Collection by the buyer shall be deemed to be acceptance that they are satisfactory and meet expectations. We have no control over what happens to goods thereafter.

 

1.10) Storage and Uncollected Orders

We would appreciate it if you could collect your completed order once it is ready since we have limited storage space and therefore we reserve the right to charge a storage fee of £5.00 ex VAT per day on orders that are uncollected after 60 days.

1.10.2) Storage of Uncollected Large Orders

If you have an uncollected large item, please get in touch to arrange collection ASAP and please note that for uncollected larger framed items, these may have to go into commercial storage at a different location, all transport and associated storage fees will be invoiced and payable when you do collect. If your uncollected order has gone into storage please note we will need 1-week's notice when you intend to collect.

1.10.3) Disposing of Uncollected Framed Artwork

If framed artworks remain uncollected, after 2 months, we will write to you (via email) in order to: -

• Remind you that the order needs to be collected.

• Confirm any outstanding balance.

• Notify that we reserve the right to charge a storage fee of £5.00 ex VAT per day on uncollected orders after 60 days.

• Notify that if not collected within a further 3 months we reserve the right to dispose of or sell your artwork to create space and recover monies owed to us.

• If disposing of the artwork raises any funds, from those funds we will take the money owed to us, plus storage and handling charges, any remaining funds will be returned to you (the customer).

1.11) Force Majeure

We shall not be liable for delay or failure to perform any obligation under these terms & conditions if the delay or failure is caused by any circumstances beyond our reasonable control, including, but not limited to, acts of god, war, civil disorder or industrial dispute.

If a force majeure event prevents the company from being able to provide its goods and services we reserve the right to cancel the contract immediately by giving written notice to the buyer.

1.12) Data Protection

We will only use the information we collect about you lawfully (in accordance with the Data Protection Act 1998). You may email us to check the information we hold about you at any time.

1.13) Limitation of Liability

See point 2 below and our Glossary of Terms

Nothing in these conditionals shall limit or exclude the seller's liability for:

• Death or personal injury caused by it's negligence, or the negligence of its employees or sub-contractors.

• Fraud or fraudulent misrepresentation.

• Breach of terms implied by section 2 of the Supply of Goods and Services Act 1982.

• Breach of the terms implied by section 12 of the Sale of Goods Act 1979.

• Defective products under the Consumer Protection Act 1987.

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2. Sending us your Artwork

You should not send artwork/items for bespoke framing to us without our prior agreement and ensure you package your artwork sufficiently and send via a signed-for courier.

You are responsible for insuring it in transit.  You use our mail order framing service at your own risk and we advise that you should only send items of nominal monetary value.  Items that are irreplaceable and/or of sentimental value should be brought to us in person.

If you specify that we should use real glass for your mail order framing project, we strongly recommend that you collect the frame personally or it be sent via a professional art courier.

Important: If you insist that we send a framed, glazed item/artwork to you via our standard courier service, please note we will not be held liable for any loss or damage that may occur; you should arrange your own insurance cover.

3. Limited Remedy for Damage to/Loss of your Artwork

We understand that some items brought for framing are of a nominal monetary value but great sentimental value, equally some others are extremely valuable. Please be assured that we treat every single item with the same amount of care and respect irrespective of its financial value.

Damage and loss scenarios are extremely unlikely.  If we lose or damage (in part or otherwise) your artwork whilst it is in our care, our liability or repair/remedy cost shall be limited in-line with the following terms:-

1. Stated value - The value of the item will be recorded, or a nominal value of upto £250 if value isn’t mentioned at the point of sale. Our liability is limited to the item’s value recorded at the point of sale. The stated value should be realistic and reflect the item’s condition when brought in for framing. Further to this, should the need to claim arise, proof of the items value will be required by us, such as a purchase receipt or professional valuation (paid for by the customer). Under no circumstances will we pay-out more than the items’ recorded value.

2. The maximum stated value we will cover is £2,000, if your item is worth more than £2,000, you should ensure your item is fully covered by your own insurance while it is left with us.

3. You agree that in the case of damage or loss, our total liability is limited to the stated value of the item recorded at the point the order is placed.  If restoration is a viable option, we will try to source a suitable restorer and will fund restoration up to the value £250 (where the item value is below £250) or up to the item’s stated value (to a maximum of £2000). If restoration is not an option due to the nature of the item/damage we will make a payment to you up to the stated value (maximum £2000). Should you wish to use your own restorer, this choice is made at completely your own cost.

In the case of total loss, we will pay out up to the item’s stated value only once we have satisfactory proof to substantiate the stated value, i.e. receipt and a professional valuation.  The item’s condition at the time it was brought for framing will affect is valuation, if your item had any damage etc, the valuation may be reduced.

If we pay out the full amount insured for an item (maximum £2000), we will then own it and the right to take possession of it.

 

Order Form Glossary of Terms

Art Glass – these have UV sun protecting elements to protect the items from being faded by the sun. Items that are constantly exposed to natural sun rays will still have the potential to fade.  The quality of the print inks, paper and other processes will also have an impact.

 

Cold Roll – this involves bonding down your artword/picture/poster to a stiff backing board and isn’t reversible.  This ensures your piece remains flat in the frame, thus reducing potential future rippling.  As a consequence, this has the potential to reduce the item’s value.

 

Metal Statues – these have the tendency to naturally oxidise over time, necessitating cleaning. Please contact us, if you require guidance with the cleaning process.

 

Moulding – this is the actual picture frame.

 

Stretching: -

(canvases) – When stretching a canvas over wooden bars, there is a risk that the paint surface may crack and/or the canvas tear, especially with older items previously stretched with nail/staple/screw holes. For quality paints and canvases the risk is very low, however for thin, lower quality canvas or fabrics, there is a risk of cracking. The framer will have to apply pressure to literally stretch the artwork onto the stretcher frame.

Please note that we will not be held liable for any such tearing of canvases or cracking of the paints surface resulting from professional stretching.

(embroidery and shirts) – sometimes it is difficult to provide a completely level stretch when working with materials and we feel it’s reasonable to have a level of tolerance.

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