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Terms and Conditions

Copyright notice

T's and C's

The contract shall be governed by English Law.  These terms shall form the basis of the contract between the seller and the buyer in relation to the sale of goods and/or services, to the exclusion of all other terms and conditions including the buyers standard conditions of purchase, or any conditions which the buyer may purport to apply under any purchase or confirmation of order or any other document.

All goods and/or services shall be deemed to be an offer by the buyer to purchase goods and/or services from the seller pursuant to these terms.

Acceptance of delivery of the goods, in-store or otherwise, or the commencement of the services shall be deemed to be conclusive evidence of acceptance of our terms and conditions. These terms represent the whole of the agreement between the seller and the buyer. They supersede any conditions previously issued.

1.1) Prices

All prices are displayed and quoted in pounds sterling. Unless otherwise stated all prices include VAT. Quotations are valid for 30 days.

1.2) Cancellations/Returns

Our cancellations policy is as per the Consumer Contracts Regulations Act 2013.

Once an order for made-to-measure goods (tailor-made) has started to be manufactured it cannot be changed or cancelled for any reason whatsoever.

Made to measure goods we supply include, but are not limited to, picture frames, mounts, boards and glass.  Made to measure goods cannot be returned for a refund unless they are unfit for purpose or not as described.

We can only accept returned goods by prior arrangement. Returned stock lines will be subject to a minimum restocking charge of 20% of the current price, plus the cost of the postage.

1.3) Changes to Orders

Any changes will potentially result in the collection date being 7 days from this new changed order.

1.4) Order Processing Timescales

If you need your order more urgently please email or call us 01522 542727 to discuss, and we will do everything possible to meet your requirements.

The 7-day order processing are defined as the time between your order being placed or acknowledged by our confirmation email, and paid for, and the date on which we dispatch your order.

The order processing time varies depending on the size of your order and general demand. Timescales are not guaranteed, but we always endeavour to process your order, as fast as possible.

Please note that if you are ordering past 12pm, your order may not start to be processed until the next working day. Our framing workshop is open Monday to Saturday, they are our working days.

1.5) Timescales

Every effort will be made to meet the estimated timescales for a given order timescale, these are not guaranteed. We accept no liability or consequential loss for either delays to or non-delivery of your order.  Delayed delivery shall not be grounds for rejecting goods or terminating the contract.

 

1.6) Liability

You acknowledge and agree that we are only willing to provide our products and framing services if you agree that our liability is limited. For our liability for artwork or items left for framing, please see glossary of terms below.

We will not, under any circumstances be liable for any consequential loss as a result of the incorrect supply, late delivery, accidental misrepresentation or any other reason whatsoever whether avoidable or not.

We have worked hard to ensure our website and specifications are up to date, however the risk of error remains; where we do identify a mistake, or it is brought to our attention we will rectify it as soon as possible.

Colours of frames, mouldings and mounts viewed via in-store or via our website may appear different shades on different monitors, tablets, phones and laptops. 

In addition, as the mouldings and mounts are made from natural materials, inherent disparities in colour and grain pattern are at times unavoidable.

These natural variations can occur, equally with any manufacturing processes, from batch to batch. Despite our best efforts, we cannot always guarantee an exact match to products from previous orders or with any in-store samples.

1.7) Payment and Interest

All orders must be paid for in full before they can be collected or dispatched.

Where a credit account has been agreed, payment of the price and the VAT shall be due within the agreed terms of the invoice, unless otherwise agreed in writing.

We reserve the right to charge interest on overdue invoices which shall accrue from the date the payment becomes due, calculated on a daily basis until the date of the payment at the rate of 5% per annum above the Bank of England base rate from time to time in-force. Such interest shall accrue after and, as well as before any judgement.

The buyer shall pay all accounts in full and not exercise any right of set-off or counter claim against invoices submitted by the seller.

1.8) Title and Risk

Risk shall pass on either collection from our premises or the delivery of the goods to the buyer's address.

Notwithstanding the earlier passing of risk, title in the goods shall remain with the seller and shall not pass to the buyer until the amount due under the invoice for them (including interest and costs) has been paid in full.

1.9) Collection

We ask that completed orders are collected within 2 months.  Upon collection the buyer shall inspect and examine the goods/services supplied.

Collection by the buyer shall be deemed to be acceptance that they are satisfactory and meet expectations. We have no control over what happens to goods thereafter.

 

1.10) Storage and Uncollected Orders

We would appreciate it if you could collect your completed order once it is ready since we have limited storage space and therefore we reserve the right to charge a storage fee of £5.00 ex VAT per day on orders that are uncollected after 60 days.

1.10.2) Storage of Uncollected Large Orders

If you have an uncollected large item, please get in touch to arrange collection ASAP and please note that for uncollected larger framed items, these may have to go into commercial storage at a different location, all transport and associated storage fees will be invoiced and payable when you do collect. If your uncollected order has gone into storage please note we will need 1-week's notice when you intend to collect.

1.10.3) Disposing of Uncollected Framed Artwork

If framed artworks remain uncollected, after 2 months, we will write to you (via email) in order to: -

  • Remind you that the order needs to be collected.

  • Confirm any outstanding balance.

  • Notify that we reserve the right to charge a storage fee of £5.00 ex VAT per day on uncollected orders after 60 days.

  • Notify that if not collected within a further 3 months we reserve the right to dispose of or sell your artwork to create space and recover monies owed to us.

  • If disposing of the artwork raises any funds, from those funds we will take the money owed to us, plus storage and handling charges, any remaining funds will be returned to you (the customer).

1.11) Force Majeure

We shall not be liable for delay or failure to perform any obligation under these terms & conditions if the delay or failure is caused by any circumstances beyond our reasonable control, including, but not limited to, acts of god, war, civil disorder or industrial dispute.

If a force majeure event prevents the company from being able to provide its goods and services we reserve the right to cancel the contract immediately by giving written notice to the buyer.

1.12) Data Protection

We will only use the information we collect about you lawfully (in accordance with the Data Protection Act 1998). You may email us to check the information we hold about you at any time.

1.13) Limitation of Liability

See point 2 below and our Glossary of Terms

Nothing in these conditionals shall limit or exclude the seller's liability for:

  • Death or personal injury caused by it's negligence, or the negligence of its employees or sub-contractors.

  • Fraud or fraudulent misrepresentation.

  • Breach of terms implied by section 2 of the Supply of Goods and Services Act 1982.

  • Breach of the terms implied by section 12 of the Sale of Goods Act 1979.

  • Defective products under the Consumer Protection Act 1987.

2. Sending us your Artwork

You should not send artwork/items for bespoke framing to us without our prior agreement and ensure you package your artwork sufficiently and send via a signed-for courier.

You are responsible for insuring it in transit.  You use our mail order framing service at your own risk and we advise that you should only send items of nominal monetary value.  Items that are irreplaceable and/or of sentimental value should be brought to us in person.

If you specify that we should use real glass for your mail order framing project, we strongly recommend that you collect the frame personally or it be sent via a professional art courier.

Important: If you insist that we send a framed, glazed item/artwork to you via our standard courier service, please note we will not be held liable for any loss or damage that may occur; you should arrange your own insurance cover.

3. Limited Remedy for Damage to/Loss of your Artwork

We understand that some items brought for framing are of a nominal monetary value but great sentimental value, equally some others are extremely valuable. Please be assured that we treat every single item with the same amount of care and respect irrespective of its financial value.

Damage and loss scenarios are extremely unlikely.  If we lose or damage (in part or otherwise) your artwork whilst it is in our care, our liability or repair/remedy cost shall be limited in-line with the following terms:-

  1. Stated value - The value of the item will be recorded, or a nominal value of upto £250 if value isn’t mentioned at the point of sale. Our liability is limited to the item’s value recorded at the point of sale. The stated value should be realistic and reflect the item’s condition when brought in for framing. Further to this, should the need to claim arise, proof of the items value will be required by us, such as a purchase receipt or professional valuation (paid for by the customer). Under no circumstances will we pay-out more than the items’ recorded value.

  2. The maximum stated value we will cover is £2,000, if your item is worth more than £2,000, you should ensure your item is fully covered by your own insurance while it is left with us.

  3. You agree that in the case of damage or loss, our total liability is limited to the stated value of the item recorded at the point the order is placed.  If restoration is a viable option, we will try to source a suitable restorer and will fund restoration up to the value £250 (where the item value is below £250) or up to the item’s stated value (to a maximum of £2000). If restoration is not an option due to the nature of the item/damage we will make a payment to you up to the stated value (maximum £2000). Should you wish to use your own restorer, this choice is made at completely your own cost.

In the case of total loss, we will pay out up to the item’s stated value only once we have satisfactory proof to substantiate the stated value, i.e. receipt and a professional valuation.  The item’s condition at the time it was brought for framing will affect is valuation, if your item had any damage etc, the valuation may be reduced.

If we pay out the full amount insured for an item (maximum £2000), we will then own it and the right to take possession of it.

 

Order Form Glossary of Terms

Art Glass – these have UV sun protecting elements to protect the items from being faded by the sun. Items that are constantly exposed to natural sun rays will still have the potential to fade.  The quality of the print inks, paper and other processes will also have an impact.

 

Cold Roll – this involves bonding down your artword/picture/poster to a stiff backing board and isn’t reversible.  This ensures your piece remains flat in the frame, thus reducing potential future rippling.  As a consequence, this has the potential to reduce the item’s value.

 

Metal Statues – these have the tendency to naturally oxidise over time, necessitating cleaning. Please contact us, if you require guidance with the cleaning process.

 

Moulding – this is the actual picture frame.

 

Stretching: -

(canvases) – When stretching a canvas over wooden bars, there is a risk that the paint surface may crack and/or the canvas tear, especially with older items previously stretched with nail/staple/screw holes. For quality paints and canvases the risk is very low, however for thin, lower quality canvas or fabrics, there is a risk of cracking. The framer will have to apply pressure to literally stretch the artwork onto the stretcher frame.

Please note that we will not be held liable for any such tearing of canvases or cracking of the paints surface resulting from professional stretching.

(embroidery and shirts) – sometimes it is difficult to provide a completely level stretch when working with materials and we feel it’s reasonable to have a level of tolerance.

This website and its content are copyright of Speed Frame Ltd - © Speed Frame Ltd May 2021. All rights reserved.

Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:

  • you may print or download to local hard disk extracts for your personal and non-commercial use only

  • you may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material

 

You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it on any other website or other forms of the electronic retrieval system.

Website usage terms and conditions

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Speed Fame Ltd relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term ‘Speed Fame Ltd' or ‘us’ or ‘we’ refers to the owner of the website whose registered office is 140 High St, Lincoln LN5 7PJ. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.

  • This website uses cookies to monitor browsing preferences. If you do allow cookies to be used, the following personal information may be stored by us for use by third parties: name, email address.

  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

  • All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

  • From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

 

Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

Cookies and Privacy
 
Privacy Policy

 

What is a privacy policy?

A privacy policy is a statement that discloses some or all of the ways a website collects, uses, discloses, and manages the data of its visitors and customers. It fulfils a legal requirement to protect a visitor or client's privacy.

 

Countries have their own laws with different requirements per jurisdiction regarding the use of privacy policies. Make sure you are following the legislation relevant to your activities and location. 

 

This privacy policy sets out how Speed Fame Ltd uses and protects any information that you give Speed Fame Ltd when you use this website.

 

Speed Fame Ltd is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Speed Fame Ltd may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from May 2021.

 

What type of information do you collect?

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

 

How do you collect information?

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

 

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.

  • We may use the information to improve our products and services.

  • We may periodically send promotional emails about new products, special offers or other information, which we think you may find interesting using the email address, which you have provided.

  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

 

 

Why do you collect such personal information?

We collect such Non-personal and Personal Information for the following purposes:

  1. To provide and operate the Services.

  2. To provide our Users with ongoing customer assistance and technical support.

  3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages.

  4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services. 

  5. To comply with any applicable laws and regulations.

 

How do you store, use, share and disclose your site visitors' personal information?

Our company is hosted on the Wix.com platform. Wix.com provides us with an online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

 

How do you communicate with your site visitors?

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes, we may contact you via email, telephone, text messages, and 140 High St, Lincoln LN5 7PJ mail.

 

 

Security

 

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

 

How we use cookies

A cookie is a small file, which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added, and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

 

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

 

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

 

 

Session (transient) cookies: These cookies are erased when site visitors close their browsers and are not used to collect information from their computers. They typically store information in the form of a session identification that does not personally identify the user.

 

Persistent (permanent or stored) cookies: These cookies are stored on a site visitor's hard drive until they expire (at a set expiration date) or until they are deleted. These cookies are used to collect identifying information about the user, such as web surfing behaviour or user preferences for a specific site.

 

 

Types of Cookies

In general, the cookies which are initially placed on your Wix website may be categorized as essential cookies. However, considering that our platform gives you the ability to add multiple components, codes, third-party applications...and so on, your website may include other types of cookies which might require specific settings.

 

Take a look at the table below to see which cookies we place on Wix sites:

Cookies 2021 2.png

How can I withdraw my consent?

If you don’t want us to process your data anymore, please contact us at sales@speed-frame.co.uk or send a letter to 140 High St, Lincoln LN5 7PJ.

Privacy policy updates

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

 

Questions and your contact information

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at [your email] or send a letter to 140 High St, Lincoln LN5 7PJ.

 

 

Links to other websites

 

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information, which you provide whilst visiting such sites and this privacy statement does not govern such sites. You should exercise caution and look at the privacy statement applicable to the website in question.

 

Controlling your personal information

 

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

 

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you, please write to Speed Fame Ltd. 140 High St, Lincoln LN5 7PJ

 

If you believe that any information, we are holding on to you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

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